Enfield Council isn't listening

on Thursday, 30 March 2017. Posted in N21 Community

Councillor Terry Neville OBE, Leader of the Conservative Group on Enfield Council has tabled a motion, 'Enfield Council isn't listening', to be discussed at the Council meeting on 6th April. 


Here is the paper that Cllr Neville is presenting.


We have chosen this subject for our Opposition Debate Paper and debate because we have been collectively struck by the volume and force of email and other communications complaining about the fact that "no one in the council listens or wants to know". Moreover, while as an Opposition we do not expect the implementation of Conservative policies, we can and do point out failings in the administration which have consequences, but here again, these are dismissed on a wave of party political bias - i.e. everything the opposition says must be wrong and is thus is to be ignored!


And the irony is that "listening" as often as not has very little cost!


Leaving aside the fact that it is still very difficult to communicate with the council as an organisation – yes, residents, businesses, would be developers, and others all still have great difficulty in getting through to anyone, and if they do, they all say the same. The reality, as we shall demonstrate is that despite all the claims and protestations by Labour councillors to the contrary, on the issues that matter, the Labour administration is simply ignoring the views of the people it represents.


1. Cycle Enfield

I'm not proposing to rehearse the many arguments much deployed on this subject, which are well known to all members. Suffice to say that the A105 and A1010 schemes provide ample evidence of the Labour administration's failure to listen to the concerns of local residents and local businesses whose lives and livelihoods were likely to be affected by the proposed schemes, neither of which secured majority support in the consultations. In the case of Enfield Town, while with obvious great reluctance and only after the intervention of TfL, the fact remains that the alternative proposals have never had a proper public airing despite the many concerns that have been expressed.


So much for the merits, the implementation of the A105 has led to severe inconvenience to residents and motorists alike, but the real losers in all of this are, as was predicted, the numerous businesses operating along the route. Many of the business proprietors have pleaded for a meeting with Councillor Anderson but he has failed to meet them, preferring instead it seems, to display (and in writing) an arrogance better suited to the former Soviet Regime. Indeed one business went so far as to send Councillor Anderson copies of the firm's accounts showing a c30% reduction in sales, only to be met by a patronising and almost insulting response. Councillor Anderson's grasp of facts as used in his public pronouncements (e.g. Evening Standard) is poor - or is he just economical with the truth. Either way it does not suggest that he is a listening Cabinet Member - more worryingly that he simply doesn't care.


2. Highway Maintenance

Members' mailboxes on both sides, are I'm sure peppered with complaints about the state of the borough's roads and pavements. Similar complaints appear from time to time in the local newspapers. It was something of a surprise then, at the budget meeting in February that Councillor Anderson and the Labour Cabinet had failed to include any money for highway maintenance in the capital programme for 2017/18. I raised this during the debate and there was some muttering to the effect that this would be picked up at the March Cabinet. It wasn't! Further enquiries revealed an even more shocking revelation - that the £7.2million allocated for the year just ended was some 27% underspent! Could that be because having employed the main highways contractor (without undertaking a separate tendering process) to undertake the Cycle Enfield works, the contractor was overloaded and couldn't complete the much reduced highway maintenance programme? Whatever the reason, (and it certainly wasn't government cuts) the underspend was fortuitous and could now be used to tide them over until Councillor Anderson got both his and the Cabinet's act together!


3. Parks

The Friends of the Parks pleas and views have also been falling on deaf ears! They, on whom frankly the council depends for support both political and physical to ensure that our parks are maintained to a reasonable level, have regularly been treated with arrogance and indifference. By way of example the first draft of the Friends Agreement was approved by the Cabinet Member without the draft document being consulted upon with the Friends of the Parks Groups. The Groups were basically expected to sign up! The only reason that didn't happen and that there is now a revised agreed version is because it was called in by the Opposition Lead Member for Environment, which allowed Friends of the Parks Groups to voice their concerns at the OSC.


4. Controlled Parking Zone Residents' Permits

In July 2016, a decision was made to reform the basis for calculating the charge for Residents Parking Permits. There was a public consultation on the proposed changes, which included axing the 50% discount for over 65's, and moving to an engine based charging model rather than the CO2 one. The result of the consultation on whether people wanted the council to move to an engine based charging method was a clear majority against - 58% disagreed.


Only 31% agreed, and 9% wanted neither and 2% didn't know or were unsure. However, this did not stop the Cabinet Member for Environment pushing the decision through regardless. This is another perfect example of failing to listen. The council in this instance lost the consultation, the people overwhelmingly rejected the proposal to change to an engine based model, but instead of conscientiously reflecting on the responses from residents as the law requires, the decision was made to implement the proposal come what may and in contradiction to the outcome of the consultation.


5. Housing Board

The Customer Voice, which sends representatives to the Housing Board chaired by Cllr.Oykener, and Senate were established by the council as part of the review of housing governance following the decision to reintegrate Enfield Homes arm's length company back into the council in April 2015. This provides a very interesting example of the council not wanting to listen. It is the overarching housing representative body for tenants and leaseholders for the Borough of Enfield and has 15 members. While the Conservative Group strongly supported the establishment of tenant and leaseholder led bodies, we remain concerned that members of these two bodies are appointed rather than elected. Labour argued that appointed representatives would be collectively competent and that they should therefore be selected on the basis of skills and commitment. This however completely overlooks democratic principles and more importantly creates the perception (and the reality) that Labour councillors are not actually interested in hearing the views of residents who don't happen to share the same views as them. Again shades of a Soviet regime.


6. The Public Transport Consultative Group


The Public Transport Consultative Group (PTCG) had its membership and remit reformed earlier in this municipal year. The rationale was to broaden the membership of the PTCG so it was more reflective of the diverse nature of our borough. Whilst no one would disagree that the objective was a good one, the decision was used as a smoke screen to remove certain residents' associations/groups from serving on the panel many of whom had voiced disappointment at some of the Administration's transport policies, in particular Cycle Enfield.


It was decided that representatives from the voluntary sector can serve on the panel but only if approved by the Cabinet Member for Environment, while other groups needed the sanction of the Chairman of the PTGC. Membership of the PTCG, apart from the councillors, is therefore down to the chosen and select few who in practice are unlikely to 'rock the Labour Boat". The Conservative Group opposed the decision because it believes that the Administration deliberately chose to exclude hard working community groups from the PTCG in order to create a more amenable panel for its transport policies. Hand picking groups to make the PTCG more reflective of the Administration's views on transport is not an example of a listening council, it is more an example of one that is so wrapped up in itself that it does not care about those stakeholder groups who have genuine concerns about the effects that policies have on local residents.


7. Federation of Enfield Community Associations

Recognising that the court case on possession is now at an end, I cannot leave a paper on the subject of failing to listen without including a paragraph on this topic. Members are aware that a petition was submitted by residents calling on the council to renew the Federation of Enfield Community Associations' (FECA) lease on 11 Mottingham Road Edmonton N9 8DX. The petition was signed by thousands of people across the borough. The Labour administration failed to acknowledge the strength of feeling within the community on this issue, ignored the wishes of residents and at considerable public expense, continued to pursue its politicalagenda to remove FECA from the shop unit in Mottingham Road which it had used to provide much needed advice to council tenants that is otherwise unavailable.





1. That the Labour administration undertakes that in future it will, in line with the Code of Conduct, and recognising its representative role in local democracy, listen and respond courteously and conscientiously to the views of residents and businesses generally.



2. On those issues that affect residents' quality of life, and businesses' economic and general wellbeing, the Labour administration will respond wherever practicable by giving effect to their views, particularly where such views are widely held or supported.



Terry Neville OBE JP


Leader of the Opposition

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For and on behalf of the Conservative Group


Councillor Terry Neville OBE, Leader of the Conservative Group on Enfield Council has tabled a motion, 'Enfield Council isn't listening', to be discussed at the Council meeting on 6th April.

Comments (1)

  • Marian Awolowo

    Marian Awolowo

    07 April 2017 at 21:45 |
    Thank you Councillor Terry Neville OBE for this wonderful write up. I am hoping the Labour infest Enfield Council will remember the good Enfieldians who entrusted them with power. And it is highly unfortunate that Enfield Council has turned their backs on us.

    Let us look at the issue of FECA, despite so much appeals from Enfieldians to keep the services open, the Council still refused to listen and FECA is now facing closure. Many Enfiedians are really upset about the closure and it is morally wrong to close down FECA that provides so much free services for Enfieldians in need.

    For goodness sake, what has Labout turned to? It is very clear that the Labour party we are seeing now was not the same Labour we all know in the past as people oriented political party.


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